First-Class Customer Service Excellence 

Successful companies and organisations regularly develop their people skills, despite the rapid growth in technology. Todays customers are well-informed, they know what they want and have plenty of providers to choose from.  Building trust through human interaction is a key differentiator to winning even more customers and to retaining their loyalty. Effective communication is more than just common sense, it is a learnt skill. Research demonstrates that there is a huge soft skills gap in the UK workforce. Do you have a soft skills gap and want to know more?

Whether your people are delivering service over the phone, face-to-face or on live chat, Take Effect can help you.

Watch the video and hear what our clients have to say…

Topics we can cover

Customer insight

  • Modern customers
  • Logical and emotional needs
  • The benefits of first-class service

The right mind set

  • Personal barriers and comfort zone
  • Thoughts that hinder and help
  • The right mind set for service success

Connecting with the customer

  • The customer’s perspective
  • First impressions
  • Rapport-building tools and tips

 Managing the conversation

  • Three levels of listening
  • Questions that get to the heart of the matter
  • Structure and focus

A commercial twist

  • From service to sales
  • Opportunities and how to spot them
  • Offering solutions and helping customers

Service challenges

  • Handling difficult customers and situations
  • Dealing with complaints
  • The art of saying no and retaining the relationship

Be self-aware & communicate

  • Communication styles, adapt to the customer and situation
  • Body language, voice and words
  • How to convey positivity and instil confidence

Customer loyalty

  • End of the conversation or the beginning of the relationship?
  • Letting the customer know they are valued
  • Sowing the seeds of a long term relationship

Transferring skills back into the workplace

You may wish to add further value to your training with our unique Business Simulation offering:

  • We create training scenarios that reflect your real life service situations
  • Our role play experts act as your customers or clients and bring the scenarios to life
  • Your team practises their new skills in this safe environment
  • They return to the workplace 100% motivated and prepared

This bridges the gap from training to real life and ensures you get outstanding, sustainable results.  Role Play , also known as skills practice, is essential to embed learning in your participants.

Length of course

We offer one day, two day and three days course options.  Time limited?  We have ‘buzz’ session options of half day sessions.  Contact us today to be inspired by our flexibility and tailored ideas.

Get in touch

The quality of your customer service is one of your keys to business success.  If you would like to find out more about how Take Effect can help, call us on 0161 4570530 or e-mail us see contact us

“I would highly recommend Take Effect as creative, personable and dependable professionals for any environment”

Wasim Benarch, Training Manager, British Sky Broadcasting.

Contact Us

Send us an e-mail with your enquiry or alternatively call us on 0161 4570530 between 9am and 5pm. We love to chat. We do not store your personal data without your permission or share it with any third party.

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