Soft skills are often cited as a major factor in why Sheryl Sandberg, the former COO of Facebook, has risen past her Harvard contemporaries. “She was so good at working with people, you couldn’t help but like her,” explained Lant Pritchett, her first employer. Economic modelling commissioned by McDonald’s UK and undertaken by Development Economics…

Customer satisfaction levels are at their lowest since 2010 according to the UK Customer Satisfaction Index (UKCSI) – and is it any wonder, given we are in an age where social media and technology means that we can publicly comment on any product or service at anytime. The Institute of Customer Service describes customer service…